Shipping & Return Policy

Shipping Policy

We ship all orders from Selangor, Malaysia.

Orders are processed within 1–3 business days after payment confirmation. For coffee orders, we prioritise roasting and packing schedules to ensure optimal freshness upon delivery.

For Upcoming Roast orders, shipments will only be processed and dispatched after the stated roast date. If your order contains both Upcoming Roast items and ready-stock items, the entire order may be shipped together once the Upcoming Roast coffee is ready.

Domestic Shipping (Malaysia)

  • Free standard shipping on orders above RM300 (Peninsular Malaysia only)
  • Standard shipping available across Malaysia

Estimated delivery time (after dispatch):

  • Peninsular Malaysia: 5–7 business days
  • East Malaysia: 7–14 business days

All orders are delivered via CityLink Express.

Tracking details will be provided once your order has been shipped.

Important Shipping Information

  • Orders can only be shipped to one address per order
  • We are unable to modify, redirect, or cancel orders once they have been dispatched
  • Please ensure the shipping address is accurate and that someone is available to receive the parcel
  • Delivery timelines are estimates and may vary due to courier operations, peak periods, or unforeseen delays

If your order has not arrived within 14 days from shipment, please contact us at info.43coffee@gmail.com for assistance.

Freshness Commitment

We are committed to delivering coffee at its best.

  • Coffee is packed to preserve freshness and quality
  • For optimal flavour, consume within 2–4 weeks after opening
  • Store in a cool, dry place, away from heat, light, and moisture
  • Keep the bag sealed when not in use

Returns Policy

Coffee Products (Perishable)

Due to the perishable nature of coffee, returns are only accepted if:

  • The item is damaged during delivery, or
  • The item received is incorrect

Equipment & Accessories (Non-Perishable)

Returns are accepted within 30 days of delivery, provided:

  • Item is unused
  • In original packaging
  • In original condition

Return Eligibility (All Items)

To qualify for a return:

  • Items must be unopened, unused, and undamaged
  • Must be returned in original packaging
  • Must include proof of purchase (order confirmation or receipt)

Returns that do not meet these conditions may be rejected.

Return Window & Reporting

All return requests and order issues must be reported within 7 days of delivery.

This includes:

  • Damaged items
  • Incorrect items
  • Missing items

Claims submitted after this period may not be eligible for resolution.

Return Process

  1. Email info.43coffee@gmail.com with subject: Return Request
  2. Include:
    • Order number
    • Clear photos of the issue
  3. Wait for approval and return instructions
  4. Ship the item to the provided return address

Returns sent without prior approval will not be accepted.

Return Address

D-3A-G, Jalan Serai Wangi H16/H
Seksyen 16, Alam Avenue
40200 Shah Alam, Selangor
Malaysia

Refund Policy

Once your return is received and inspected:

  • You will be notified via email of the approval or rejection
  • If approved, your refund will be processed to your original payment method within 7–10 business days

Please note:

  • Processing time may vary depending on your bank or payment provider
  • If you have not received your refund after 15 business days, please contact us

Return Shipping Costs

  • Customers are responsible for return shipping fees
  • If the item is confirmed damaged, defective, or incorrect, we will reimburse or cover the return shipping cost

Non-Returnable Items

The following items are not eligible for return:

  • Coffee and other perishable goods (unless damaged or incorrect)
  • Sale or discounted items
  • Gift cards

Exchanges

We do not offer direct exchanges.

To exchange an item:

  1. Submit a return request for the original item
  2. Place a new order once the return is approved

Contact

For any shipping or return enquiries:

We aim to respond within 1–2 business days.