Shipping policy

Shipping Policy

We ship all orders from Selangor, Malaysia.

Orders are processed within 1–3 business days after payment confirmation. For coffee orders, we prioritise roasting and packing schedules to ensure optimal freshness upon delivery.

For Upcoming Roast orders, shipments will only be processed and dispatched after the stated roast date. If your order contains both Upcoming Roast items and ready-stock items, the entire order may be shipped together once the Upcoming Roast coffee is ready.

Domestic Shipping (Malaysia)

  • Free standard shipping on orders above RM300 (Peninsular Malaysia only)
  • Standard shipping available across Malaysia

Estimated delivery time (after dispatch):

  • Peninsular Malaysia: 5–7 business days
  • East Malaysia: 7–14 business days

All orders are delivered via CityLink Express.

Tracking details will be provided once your order has been shipped.

Important Shipping Information

  • Orders can only be shipped to one address per order
  • We are unable to modify, redirect, or cancel orders once they have been dispatched
  • Please ensure the shipping address is accurate and that someone is available to receive the parcel
  • Delivery timelines are estimates and may vary due to courier operations, peak periods, or unforeseen delays

If your order has not arrived within 14 days from shipment, please contact us at info.43coffee@gmail.com for assistance.

Freshness Commitment

We are committed to delivering coffee at its best.

  • Coffee is packed to preserve freshness and quality
  • For optimal flavour, consume within 2–4 weeks after opening
  • Store in a cool, dry place, away from heat, light, and moisture
  • Keep the bag sealed when not in use

Contact

For any shipping or return enquiries:

We aim to respond within 1–2 business days.